Privacy Policy

Last updated: [date]

Who we are

Boltly ("we", "us", "our") is a Melbourne-based SEO agency operating across Australia. This policy applies to personal information we collect through our website at boltly.com.au and in the course of providing our services. By using our website or engaging our services, you agree to the handling of your information as set out below.

What information do we collect?

We only collect information we genuinely need. This may include:

• Contact details you give us, such as your name, email address, phone number and business name.
• Your website address and information about your business that you share when requesting an audit or quote.
• Messages and correspondence you send us.
• Technical and usage data collected automatically, such as your IP address, browser type, pages visited and referring site.

How do we collect it?

We collect information directly from you when you complete a form, email us or speak with us, and automatically through cookies and analytics tools when you use our website. Where it is reasonable and practicable, we collect personal information directly from you rather than from third parties.

How do we use your information?

We use your information to respond to your enquiries, prepare audits and quotes, deliver and improve our services, send you information you have requested, meet our legal obligations, and run and improve our website. We do not sell your personal information to anyone.

Cookies and analytics

Our website uses cookies and analytics tools, such as Google Analytics, to understand how visitors use the site and to improve it. These tools may set cookies in your browser. You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

Who do we share it with?

We may share your information with trusted service providers who help us operate, such as hosting, analytics and email providers, and with third parties where required or authorised by law. We require these providers to handle your information consistently with this policy, and we share only what is necessary.

Is your information sent overseas?

Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.

How do we protect your information?

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and to limit who can access it.

How long do we keep it?

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

What are your rights?

You can ask us to access the personal information we hold about you, or to correct it if it is wrong. To do so, contact us using the details below. We will respond within a reasonable time, and there are some limited situations where we may be unable to provide access, in which case we will explain why.

How do you make a complaint?

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

How do you contact us?

For any privacy questions or requests, email us at hello@boltly.com.au or use our contact page. Postal address: [business address]. ABN: [ABN].

This page is provided as general information and is not legal advice. Please have it reviewed by a qualified professional and tailored to your business before you rely on it.